Privacy Policy

At Samroha Ayurveda, we respect your privacy and are committed to protecting the personal information you provide when using our website samroha-ayurveda.com.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with our website and services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name
• Phone number
• Email address
• Information submitted through contact or enquiry forms
• Appointment-related information
• Treatment or service enquiry details
• Other information voluntarily provided by you

Please avoid submitting unnecessary sensitive medical or personal information through general website contact forms. If health information is required for providing treatment, it may be collected separately during the consultation process.

2. How We Collect Information

We may collect information when you:

• Submit a contact or enquiry form.
• Request an appointment.
• Contact us by telephone.
• Contact us through WhatsApp.
• Send us an email.
• Communicate with our staff regarding our services.
• Browse or interact with our website.

3. How We Use Your Information

Information collected through our website may be used for the following purposes:

• To respond to your enquiries.
• To contact you regarding appointments.
• To provide information about our Ayurvedic treatments and services.
• To process appointment requests.
• To understand your requirements.
• To provide customer support.
• To communicate important information regarding your enquiry or appointment.
• To improve our website and services.
• To maintain website security and prevent misuse.

4. Healthcare and Treatment Information

If you choose to receive Ayurvedic treatment from Samroha Ayurveda, additional information may be collected during your consultation for the purpose of providing appropriate healthcare services.

Depending on the treatment or consultation, this information may include relevant medical history, current health concerns, medications, allergies and other information necessary for assessment and treatment.

Healthcare-related information will be handled with appropriate care and used for legitimate healthcare and treatment-related purposes.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may be used for purposes such as:

• Remembering website preferences.
• Improving website performance.
• Understanding visitor interaction with the website.
• Supporting website security and technical functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use website analytics or similar technologies to understand how visitors use our website.

This information may include:

• Pages visited
• Approximate location
• Browser type
• Device type
• Operating system
• Referring website
• Date and time of visits
• General website usage information

Such information may be used to improve website performance, content and user experience.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

Personal information may be shared where reasonably necessary for:

• Providing requested services.
• Managing appointments and enquiries.
• Operating and maintaining the website.
• Website hosting and technical support.
• Communication services.
• Analytics or other technology services used by the website.
• Complying with applicable legal requirements.
• Protecting the rights, safety and security of Samroha Ayurveda and its users.

8. WhatsApp and External Communication Services

Our website may provide links or buttons that allow you to contact Samroha Ayurveda through WhatsApp or other third-party communication platforms.

When you use such services, your information may also be processed according to the privacy policy and terms of that third-party platform.

We recommend reviewing the privacy policies of third-party services before submitting personal information through them.

9. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

The period of retention may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request clarification regarding the use of your personal information.
• Opt out of certain communications.

To exercise an applicable privacy request, please contact us using the details provided below.

12. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children through general website forms.

Where healthcare services are provided to minors, information may be collected from or with the involvement of a parent, guardian or other legally authorised person as appropriate.

13. External Websites

Our website may contain links to external websites or services.

Samroha Ayurveda does not control the privacy practices of those external websites. We encourage you to review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

15. Contact Us

16. Consent

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Where consent is specifically required for a particular activity, we will seek consent in accordance with applicable requirements.